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Legal and Privacy

Terms and Conditions of Sale

For the Sale of New and Used Motor Vehicles

These Terms and Conditions apply to the sale of all new and used motor vehicles by BROWN BROS.(PEEBLES)LIMITED ("the Dealer", "we", "us", "our") to the purchaser ("the Customer", "you", "your"). They form part of the Vehicle Order Form and together constitute the agreement between the parties.

1. Definitions

Agreement means the Vehicle Order Form together with these Terms and Conditions.

Vehicle means the new or used motor vehicle identified on the Vehicle Order Form.

Delivery Date means the agreed collection or delivery date, or such other date agreed in writing.

2. Formation of the Agreement

2.1 The Agreement becomes legally binding when:

  • the Vehicle Order Form has been signed by both the Customer and an authorised representative of the Dealer; or
  • the Dealer confirms acceptance of the Customer's order in writing.

2.2 Prior quotations, advertisements and descriptions are invitations to treat and do not constitute offers.

2.3 Any amendments must be agreed in writing by both parties.

3. Vehicle Description

3.1 Every reasonable effort is made to ensure descriptions, specifications and prices are accurate.

3.2 Used vehicles may display reasonable wear and tear consistent with their age, mileage and previous use.

3.3 Minor differences in colour, specification or accessories shall not constitute a breach of contract where they do not materially affect the Vehicle.

4. Price

4.1 The purchase price is that stated on the Vehicle Order Form.

4.2 Unless stated otherwise, the price includes VAT where applicable.

4.3 Government taxes, registration charges and statutory fees introduced after the order date may be passed on where legally permitted.

5. Deposit

5.1 Any deposit paid forms part payment of the purchase price.

5.2 The deposit will be refunded if:

  • the Dealer is unable to supply the Vehicle;
  • the Agreement is lawfully terminated by the Dealer under these Terms;
  • the Customer exercises a statutory cancellation right where applicable.

5.3 If the Customer breaches the Agreement, the Dealer may retain only such amount of the deposit as represents its reasonable losses. The remainder, if any, shall be refunded.

6. Payment

6.1 The balance of the purchase price must be paid in cleared funds before collection or delivery unless otherwise agreed.

6.2 Title to the Vehicle shall not pass until the Dealer has received payment in full.

7. Finance Purchases

7.1 Where the purchase is subject to finance, the Agreement is conditional upon finance approval unless otherwise stated.

7.2 If finance is declined despite reasonable efforts by the Customer, either party may cancel the Agreement without penalty and any deposit shall be refunded.

8. Part Exchange

8.1 Any part exchange allowance is based upon the information provided by the Customer.

8.2 The Dealer reserves the right to revise the allowance where:

  • the description proves materially inaccurate;
  • the mileage differs materially;
  • undisclosed damage or adverse history is discovered;
  • finance remains outstanding.

8.3 Ownership of the part exchange vehicle passes to the Dealer upon completion of the sale.

9. Delivery and Collection

9.1 Delivery dates are estimates unless expressly agreed otherwise.

9.2 The Dealer shall use reasonable endeavours to meet any agreed dates.

9.3 The Customer shall collect the Vehicle or accept delivery within seven days of notification that it is ready unless another period has been agreed.

10. Dealer's Right to Cancel

10.1 The Dealer may terminate this Agreement before delivery only where:

  1. the Vehicle has suffered material accidental damage making it unsuitable for sale;
  2. the Vehicle has been stolen or cannot lawfully be supplied;
  3. a manufacturer permanently withdraws or cannot supply a new vehicle ordered;
  4. a serious administrative error has resulted in the Vehicle being unavailable despite the Dealer exercising reasonable care;
  5. the Customer commits a material breach of this Agreement.

10.2 Where the Dealer terminates under clauses 10.1(a)–(d):

  • all monies paid shall be refunded within fourteen days;
  • the Dealer shall have no obligation to supply an alternative vehicle unless separately agreed.

10.3 The Dealer shall not rely upon this clause where the unavailability results from its deliberate conduct or reckless disregard of its contractual obligations.

11. Customer's Right to Cancel

11.1 Where the Customer purchases entirely at the Dealer's premises, no general right to cancel exists unless provided by law or this Agreement.

11.2 Where legislation grants cancellation rights, those rights are unaffected.

12. Risk and Ownership

12.1 Risk passes to the Customer upon collection or delivery.

12.2 Ownership passes only upon receipt of cleared funds in full.

13. Vehicle Condition

13.1 New vehicles shall be supplied in accordance with the manufacturer's specification applicable at the time of production.

13.2 Used vehicles are sold with regard to age, mileage and reasonable wear.

13.3 Nothing in these Terms limits the Customer's statutory rights.

14. Manufacturer's Warranty

14.1 Any manufacturer's warranty is provided by the manufacturer and is subject to its own terms.

14.2 Any dealer warranty shall be as described in writing.

15. Consumer Rights

15.1 Nothing in this Agreement excludes or limits any rights available under applicable consumer legislation.

15.2 Consumer vehicles must be:

  • of satisfactory quality;
  • fit for purpose;
  • as described.

16. Limitation of Liability

16.1 Nothing excludes liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • any liability which cannot legally be excluded.

16.2 Subject to clause 16.1, neither party shall be liable for indirect or consequential losses except where required by law.

17. Data Protection

Personal information will be processed in accordance with applicable UK data protection legislation and the Dealer's Privacy Notice.

18. Notices

Any notice under this Agreement shall be in writing and sent by post or electronic communication to the contact details provided by the parties.

19. Entire Agreement

This Agreement represents the entire agreement between the parties and supersedes prior discussions or representations, except in cases of fraud or fraudulent misrepresentation.

20. Governing Law

This Agreement is governed by the laws of Scotland. If the Customer resides in England, Wales or Northern Ireland, any mandatory rights under the laws of that jurisdiction shall continue to apply.

General Terms

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Privacy Notice

(“Brown Brothers”, “we”, “us”, “our”) take the issue of security and data protection very seriously and comply with all UK data protection legislation. We are notified as Data Controllers with the Information Commissioner’s Office and we are the data controller of any personal data that you provide to us.

The following policy details the personal data we collect from you or from third parties, the purpose it is collected for and which third parties your details may be passed to.

The law says that the personal information we hold about you must be:

  • used lawfully, fairly and in a transparent way;
  • collected only for legitimate purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
  • relevant to the purposes we have told you about and limited only to those purposes;
  • accurate and kept up to date;
  • kept only for as long as is necessary for the purposes we have told you about; and
  • kept securely.

This policy amounts to a privacy notice for the purposes of the Data Protection Act 2018 and contains all of the information which we are required to provide to you under data protection legislation.

You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.

Any questions relating to this policy and our privacy practices should be sent to admin@brownbrotherscars.co.uk.

Personal information that we collect:

We may obtain information about you when you contact us in branch, over the telephone, by email, on-line or through any other medium. we may also be provided with information about you from third party organisations including, but not limited to, our manufacturer partners, vehicle finance providers, and insurance companies.

We may collect the following categories of data:

  • Identity information - Such as name, date of birth, driving licence details, any identity proofs provided to us, employment details, etc;
  • Contact information - Your address, telephone, email details, etc;
  • Transaction and claims data - Information about your vehicle including registration number, payment and financial information, details of previous insurance claims;
  • Location information
  • CCTV images
  • Correspondence from or to you
  • Call recordings
  • Technical data - IP address, the type of device you use to interact with us, details of how you interact with our sites, etc.

The lawful bases we use to process data

Whenever we process your personal information, we need to be able to demonstrate that we have a lawful basis to do so. The lawful bases that we rely on when processing your information are:

  • Contract - Where we need to process your personal information in order to perform our obligations to you in respect of any contract, or anticipated contract, we enter into with you;
  • Legal Obligation - Where we are required to process your information by law;
  • Vital Interests - Where processing is necessary to protect your, or someone else’s, life;
  • Legitimate Interest - Where processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights;
  • Consent - Where you have provided your explicit consent.

How we use your information

We will use the personal data that you provide, or that we collect, as follows:

To provide you with goods or services (contract)

We will use your identity, contact and transaction data to contact you regarding the goods and services you have requested, to provide you with these goods and services, to take payment for them, and to personalise the service we offer to you.

We may also use these details to help you source finance for the associated goods and/or services from a number of the finance companies on our carefully selected panel of lenders. Our finance partners will, in turn, share the details with one or more of the main credit reference agencies. Details of our finance partners’ privacy policies and the Credit Reference Agency Information Notices (CRAINs) can be found in the links below.

We may share some of these details with your vehicle manufacturer to enable them to process any warranty or service records, to enable them to send important recall information to you, and so that they can contact you regarding your experience with us. Details of their use of your data can be found in their privacy policies, which can be found using the links below.

To source insurance products for you (contract)

We will use your identity, contact, transaction and claims data to source insurance products for you. We may use the same information if we assist you to make a claim on any of the insurance products that we have sourced for you.

We will retain this information for 6 years after the contract of insurance has ended.

To inform you about products and services that may interest you (consent)

It is your choice whether we keep you up to date with news, updates, promotions and events by the types of communication that you have asked us to. We will not contact you for these purposes unless you have given your prior consent. We may also ask for your explicit consent for your vehicle manufacturer to contact you for marketing purposes. Details of how to amend this consent can be found in the relevant manufacturer’s privacy policy using the links noted below.

To ensure our website and apps operate properly and provide the best possible user experience (legitimate interest)

We use cookies and other similar technologies to keep track of your preferences when using our site.

We use other cookies and similar technologies to help us understand how you use the site; this allows us to optimise your experience and continually improve our site.

We gather information about the devices you use to access our sites (desktop and mobile) for example your IP address and device type, to ensure the site is secure and works across multiple platforms.

For further details, please refer to the sections on Cookies below.

To monitor and improve our products and services (legitimate interest)

We record calls to and from our customer-facing telephone numbers. We also keep details of any correspondence you may have with customer service team or of any interaction you have with us on social media and when you use our live chat and chatbot functionality. We use these records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services.

We will use your contact and transaction information to invite you to take part in customer satisfaction surveys. We will use the information you return to us to help monitor our performance and to improve our level of service to our customers.

To prevent and detect crime (legitimate interest)

We will use your identity, contact and transaction data to assist in monitoring for fraudulent transactions or suspected money laundering. We may also obtain information about your current vehicle from our third-party suppliers for these purposes.

We use CCTV monitoring, including vehicle mounted dashcams, bodycams and ANPR technology, to help protect our customers, staff and property.

Some of our vehicles may be fitted with tracker or locator devices to assist with their recovery.

To fulfil our legal obligations (legal obligation)

We will use your contact and transaction information to enable us to comply with our legal obligations including the need to keep proper books and records for accounting, tax and regulatory purposes.

We will also use the information you provide to identify you when you contact us and, to comply with our data protection obligations, we may ask for further proof of identity before sharing any personal data with you.

To remind you of your Service and MOTs due on your vehicle (legitimate interest)

We will remind you about vehicle services and MOTs which are due to ensure (where applicable) the continued validity of any warranty, that your vehicle remains safe and legal to drive and to maintain our customer relationship with you.

To verify the accuracy of the personal data we hold on you (legitimate interest)

We may check the accuracy of the data which we hold about you and create a better understanding of you as a customer and to ensure we meet our obligations to keep data as accurate as possible during you time with us as a customer.

Finance renewals/options at end of term (legitimate interest)

We will remind you that your finance term is due to come to an end and present you with your options exercisable at the end of a finance agreement. We may also advise you of options available to you which we believe you will find beneficial during the course of your finance agreement.

Market Research/Analysis (legitimate interest)

We may undertake market analysis and market research (including sending you customer surveys) to enable us to improve the service we offer to our customers.

Special category data

Where we use special category data, we must have a lawful reason for doing so and must also meet one of the specific exceptions provided. We will use the special category data that you provide as follows:

To provide you with goods and services (contract - consent)

Where applicable, we may use limited health information that you provide to us for the purposes of providing you with goods or services. This will only be done where strictly necessary, for instance for the purposes of adapting vehicles to your specific needs or where the information is required as part of an insurance application or claim. This information will only be used with your specific consent.

To fulfil our legal obligations (legal obligation – social protection law)

In the unlikely event that you have an accident on our premises, we are required to maintain appropriate records of the incident, and any injury sustained, under Health & Safety legislation.

To resolve any claim or dispute (legitimate interest – legal defence)

Similarly, we may use details of any incident to resolve any legal claim or dispute involving you or us.

To provide you with a service that meets your specific needs (legal obligation - consent)

As a regulated firm, we are required to keep details of any potential customer vulnerabilities, where this is relevant, we will only process this information with your explicit consent.

How long we keep your data for

We will generally retain information while you are a current or previous customer of Brown Brothers. We consider you to be a current or previous customer if you have transacted with us in the past 7 years.We are, however, required to keep information about applications for finance or insurance products for 7 years from the end of the associated agreement, which in some cases may be longer than the default position.Limited amounts of information may need to be kept for longer periods to enable us to comply with relevant legislation, particularly in relation to accidents or injuries that have occurred on our premises.CCTV images are generally overwritten within 30 days and call recordings will be deleted after 36 months.

Sharing your information

We may share your information with the vehicle manufacturers or one of our partner finance companies for the provision of goods or services to you whilst you are a customer.

We may also disclose your personal data to third parties in certain circumstances, including:

  • Where it is necessary to use a third-party processor to carry out one of our processing activities including direct marketing communications agencies and consultants, communication platform providers, data storage and destruction companies, and market research and market analytics service providers;
  • Where we use a third-party supplier to provide you with the goods or services;
  • When we have a legal obligation to share your information with a third party including, but not limited to, government agencies, local authorities, the police, or the courts;
  • If we sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets;
  • If Brown Brothers or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets.

Your rights in relation to your information

Data protection law gives you specific rights in respect of the personal information which we hold about you. Your rights include the following:

Your right of access

You may request, at any time, a copy of the personal information the Company holds about you. This right always applies but there are some exceptions, which means in some limited circumstances you may not receive all the information which we process.

Your right to rectification

You have the right to ask us to rectify the information, which you believe to be inaccurate. Furthermore, you also have the right to ask us to complete information you believe to be incomplete. This right always applies.

Your right to erasure

In certain circumstances you may be entitled to request the erasure of personal information that we hold about you but only if:

  • The personal data is no longer required for the purposes for which it was obtained;
  • Where data is being processed on the basis of consent, you withdraw consent to the processing and no other lawful basis exists;
  • Where the data is processed on a legitimate interests basis, you object to the processing of personal data and there are no overriding legitimate grounds for the processing;
  • If your personal data requires deletion in line with legal requirements.

Your right to restriction of processing

In certain circumstances, you may ask that we continue to store your Personal Data but not use it. For example, if you consider that we hold Personal Data relating to you that you may need for legal purposes, you can request us to not delete this information.

Your right to object

You have the right to object to the processing of your personal data. However, the processing must have been undertaken on the basis of legitimate interest by us, as outlined in ‘How we use your information’. We will then stop processing your personal data unless it is required for legal proceedings.

Your right to data portability

You have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.

Your right to revoke consent

or partly withdraw your consent. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another legal ground for the processing.

If you wish to exercise any of these rights, we would ask that you please contact our admin@brownbrotherscars.co.uk.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).

If you are concerned that we are not using your information in accordance with the law or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner’s Office. Details of how to complain are available at ico.org.uk.

Data security

Once we have received your information, we will use strict procedures and security features to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal information to those employees and third parties who have a genuine need to know.

We store your data on secure servers inside the European Economic Area (EEA).Some of our third-party contractors are based outside of the EEA however, we have strict control over how and why your data can be accessed. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that appropriate security measures with the aim that your rights continue to be protected as set out in this policy.

How we use cookies

Brown Brothers use cookies to help improve our websites and make your browsing experience more useful, more relevant and tailored to you.Cookies are small text files, placed on your hard disk by a web page server. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. We will use encrypted information gathered from the cookies to improve your online experience with Brown Brothers. Some of the cookies we use will expire after you close the browser window. These are called session cookies. Some cookies last longer than this, because they are used to identify return visits to the website. After browsing our website, you may receive personalised advertisements whilst browsing other reputable websites and media. We are committed to providing you with information on products and offers which are relevant to you. Any advertisements you receive will relate to products which have been viewed whilst browsing this website on your computer or other device. This service is provided by Brown Brothers via reputable third-party specialist providers, through the use of cookies placed on your device. All cookies listed below will be enabled while you use our website, and they will operate as established below. Please note that cookies do not harm your computer or any software you may have.

What cookies we use and why

Types of cookies:

  • Session cookies are deleted when you leave our websites. They help keep track of your progress, so you don't have to enter the same information more than once.
  • Persistent cookies stay on your device after your browsing session has ended. They will remember settings, preferences, and details for the next time you use the websites.
  • First party cookies are set by the website owner, i.e., Brown Brothers.
  • Third party cookies are set by other parties, such as Google and Twitter.
  • Necessary cookies are required for the operation of our website.
  • Performance or analytical cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, for example, remember your preferences or your postcode in the Find a Dealer search.

This section is a table which explains why we use certain cookies and what they do.

Necessary Cookies

Cookie Name Type Purpose
Searchcookie Session, First Party This helps us remember what you searched for, from page to page. The website would not function correctly without this cookie enabled.
JSESSIONID Session, First Party This helps us remember what you searched for, from page to page. The website would not function correctly without this cookie enabled.

Session Cookies

Cookie Name Type Purpose
AC_srch Session, First Party This cookie remembers what you searched for from page to page. To use our search function, this cookie needs to be enabled.
49a2c522799ce Session This is an admin cookie set by the CMS.
817e00b8c4aeb Session, First Party By setting and using session cookies throughout our booking process we are able to get you back to your booking session if you happen to move away to a different page or even if you close your browser. This session cookie means that next time you return to the booking process your previous session will have been saved.
LoginStatus Session, First Party If you have a registered account with us, we are able to determine if you are logged in to our website using cookies. This will save you time on your next visit to the website as we will already know your details. By setting a cookie to remember your details, for your next visit, we are able to personalise your user experience and you won't have to re-enter your details every time you visit.
LoginName Session, First Party We want you to feel welcome at the website, so we use cookies to remember who you are if you have a registered account with us. By saving cookies, based on your account details, we can make your next visit to our website personal to you, by welcoming you back to the website by name.

Performance Cookies

Cookie Name Type Purpose
Google Analytics (_utma, _utmb, _utmc, _utmz) Persistent, Third party (Google) These enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and browsing times. That anonymous information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Brown Brothers and Google and never shows any confidential information. For more information about how Google may use this data - visit: Google Privacy Policy.
Auto Trader Dealer Display Retargeting Session, First Party This cookie is used by our advertising supplier Auto Trader to identify users of the website when they subsequently visit autotrader.co.uk. This enables Auto Trader to target these users with display advertising specific to Brown Brothers. The data stored anonymously identifies a user as having visited www.brownbrotherspeebles.co.uk.

Functional Cookies

Cookie Name Type Purpose
showroom cookie, showroomsns Persistent, First Party This allows you to use the shortlisting feature. It means we can remember which cars you added to the shortlist as you move from page to page. If you add cars to the shortlist, this information will be remembered while you browse the site, and when you return to the site.

Third Party Cookies

Cookie Name Type Purpose
Google Maps cookies (SID, HSID, NID, SAPSID, SSID, PREF) Mostly session, Third Party We embed Google maps on various pages within our website. The cookies set by embedded Google maps appear to detect your preferences and record usage of Google maps. Read their privacy policy here: Google Privacy Policy.
_utma Persistent, Third Party Refers to the number of times you have visited our website and the first and the last visit times.
_utmb Persistent, Third Party Google Analytics cookies that contain timestamps of time you enter and leave our website.
_utmc Session, Third Party Google Analytics cookies that contain timestamps of time you enter and leave our website.
_utmz Persistent, Third Party Google Analytics cookie that tracks which search engine you have used to come to this website, which keyword(s) you used to find the website, which link(s) you have clicked on within the website and where you were located when you clicked that link.

To find out even more about cookies, visit: http://www.aboutcookies.org.

IP Addresses

The additional cookies that run during your session will collect information about your computer in the form of server logs, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions. Disabling cookies ensures that your IP address will not be recorded.

Brown Brothers recommend that you accept cookies, as we use them to:

  • Customise elements of our website’s layout and content, and test different designs of our websites to improve your experience;
  • Recognise when a user has visited before, meaning we can see how many unique visits we receive. We can then make sure the websites are easy to use and have enough capacity;
  • Remember your preferences and settings, such as text size and language;
  • Recognise your device so you don't have to provide the same information during your visit, or on subsequent visits;
  • Help us identify errors and resolve them effectively;
  • Establish what information is relevant to you while you are browsing our websites;
  • Collect statistical, anonymous information about how our visitors use/interact with our digital services so we can improve them;
  • Learn which parts of our websites are most popular and improve them;
  • See how effective our online messages are.

However, you can choose to decline cookies by changing your browser settings.

Third party sites and social networking

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Our website may offer you the opportunity to share or follow information about us (or the website or our services) using third party social networking functionality (such as through "share this", "like" or "follow" buttons).

We offer this functionality in order to generate interest in us, the website and our services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly available, including through Internet search engines.

Please note that we do not endorse or control the policies or practices of any third-party social network whose functionality you may access through the website. You should always read the privacy policy of any social network through which you share information carefully in order to understand their specific privacy and information usage practices.

Manufacturer privacy policies

Finance company privacy policies

Credit Reference Agency Information Notices (CRAINs)

Cancellation under the Distance Selling Regulations

Ordinarily we do not run an organised distance selling scheme.

However, due to the coronavirus outbreak we need to support our valued customers by delivering your vehicle to your home.

If you have ordered and taken delivery of your vehicle without visiting our showroom and you are not buying the car in the course of your trade or business, the following cancellation clause applies:

  • You have 14 days to get to know your new vehicle and to make sure it suits you. If you change your mind, just let us know in writing by post [insert address] or by email to [insert email address], and ensure we receive your notice by 6pm on the 14th day following delivery. We will come and collect the vehicle for a refund.
  • We cannot accept a return of the car if it has been damaged, modified, or altered from the condition it was delivered in.
  • An excess mileage charge of £1 per mile for any mileage over 150 miles in those 14 days will apply. If you do change your mind, you cannot use the car once you have notified us, but you must still tax and insure the vehicle until it is collected.

This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).

The Company reserves the right to charge interest on overdue monies at the rate of 8% per annum above the bank base rate and varied from time to time. In addition if the Customer defaults on payment the Company reserves the right to place the matter in the hands of their debt recovery agents, without prior warning in writing, and shall be entitled to a full reimbursement of any fees or disbursements paid to the debt recovery agent to aid recovery of monies outstanding to the Company.

Out trading address is:

BROWN BROTHERS HONDA
EDINBURGH ROAD
PEEBLES
BORDERS
EH45 8DF

Registered Office:
Brown Brothers Honda
Edinburgh Road
Peebles
Borders
Postcode: EH45 8DF
VAT Number: 268 9980 80

Honda Service Activated Warranty

Terms for New Cars

These terms were last updated on: April 2026

This offer is only available to non-commercial vehicles registered from 1st April 2026.

1. About Us

1.1 Who we are. We are Honda Motor Europe Limited (referred to in these terms as "Honda", "we", or "us"), a limited company registered in England and Wales, and our registered address is Cain Road, Bracknell, Berkshire, England RG12 1HL. Our company number is 00857969 and our VAT number is GB 711019584.

1.2 Who regulates us. Honda is authorised and regulated by the Financial Conduct Authority (firm reference number 996942). You can verify Honda's status on the Financial Services Register by visiting the Financial Conduct Authority's website at www.fca.org.uk.

1.3 Our code of conduct. We comply with applicable industry codes of conduct and regulatory standards in the countries in which this Extended Warranty is offered. In the United Kingdom, this includes the Motor Industry Vehicle Warranty Products Code of Practice, administered by the Motor Ombudsman and available at www.TheMotorOmbudsman.org. Please note, if you purchased your car outside the United Kingdom, the Motor Ombudsman will not be able to provide its services to you (e.g. consider or resolve any issues or disputes arising from these terms).

2. Definitions

Some words in these terms have special meanings, explained below. Whenever these words appear with a capital letter, they carry the special meaning given; otherwise they have their ordinary everyday meaning.

  • Authorised Honda Retailer – a third-party car retailer approved by Honda. A list of authorised Honda retailers is available via our Retailer locator.
  • Authorised Honda Service Centre – a third-party car service centre providing servicing for Honda cars. A list is available via our Service Centre Locator.
  • Car – your Honda motor vehicle as detailed in the Warranty Certificate.
  • Digital Service Record – the Honda system used to record the maintenance visits conducted on the vehicle.
  • Extended Warranty – upon expiry of the Standard Warranty Period, the extension of the Standard Warranty by 12-month increments, provided the conditions in these terms are met.
  • Extended Warranty Period – has the meaning given at Section 4.2.
  • Honda, we, our, us – Honda Motor Europe Limited.
  • Maintenance Schedule – the service schedule set out in your Owner's Manual.
  • Owner Manual – the manual provided by Honda with the Car, setting out the Maintenance Schedule.
  • Service or Servicing – the servicing of the Car in accordance with the Maintenance Schedule.
  • Standard Warranty – the standard 3-year warranty provided with the Car (details set out in the Standard Warranty Terms).
  • Standard Warranty Period – the period during which the Standard Warranty applies, being 36 months from the Car's registration date.
  • Standard Warranty Terms – the Standard Warranty terms and conditions provided to you together with these terms.
  • Warranty Certificate – the warranty conditions for the Car, in accordance with the Standard Warranty Terms, when you purchased your car from the Authorised Honda Retailer.

3. These Terms and Our Contract With You

3.1 When do these terms apply? These terms apply to the Extended Warranty that may be made available to you by Honda in connection with your Car.

3.2 Your legal rights. You have legal rights if there is a problem with your Car under your purchase contract with your Honda Retailer — for example, if your Car is not of satisfactory quality, not fit for purpose, or not as described, you may be entitled to a repair, replacement or refund from your Honda Retailer. These legal rights always apply and are not affected by this Extended Warranty; it simply gives you extra protection alongside them. For more information on your legal rights, contact your local consumer protection authority. In the UK, this includes Citizens Advice at www.citizensadvice.org.uk or by telephone on 03454 04 05 06.

3.3 Read these terms carefully. Please read these terms carefully and keep a copy for future reference. By using the Extended Warranty, you confirm that you have read and agree to these terms. If you do not agree, you must not use the Extended Warranty.

3.4 Other terms apply too, including our Standard Warranty Terms and our Privacy Policy.

3.5 Our contract with you. The contract for the Extended Warranty is between you and Honda. If you have complied with the eligibility requirements below, a legally binding contract for the Extended Warranty will have been formed between us upon expiry of the Standard Warranty Period.

3.6 Changes to the terms. We may vary or update these terms from time to time. We will notify you of any significant changes (except minor changes reflecting relevant laws and regulatory requirements, which apply automatically).

4. Extended Warranty Duration and Eligibility

4.1 Your Car is already covered by the Standard Warranty for the Standard Warranty Period, provided you comply with the Standard Warranty Terms.

4.2 If you have complied with the Standard Warranty Terms throughout the Standard Warranty Period, you may extend your Car's warranty after that period ends in successive 12-month increments, up to a maximum of 60 consecutive months, or until your Car reaches 100,000 miles / 160,000 kilometres (as applicable), whichever occurs first (the "Extended Warranty Period"), provided you continue to comply with these terms.

4.3 This means your Car may benefit from Honda warranty cover for up to 96 months in total from its registration date: 36 initial months (the Standard Warranty Period) plus up to five further 12-month extensions (the Extended Warranty Period). Cover will end earlier if the mileage limit in Section 4.2 is reached.

4.4 From the third annual Service onwards, and for the duration of the Extended Warranty Period, all Servicing must be completed by an Authorised Honda Dealer or Authorised Honda Service Centre using genuine Honda parts and the latest diagnostic tools. To remain eligible, throughout the Extended Warranty Period you must ensure that:

  • 4.4.1 all Services are performed in accordance with your Maintenance Schedule (adhering to the specified distance and/or time intervals, whichever occurs first);
  • 4.4.2 all rectification work identified during a Service is carried out as advised;
  • 4.4.3 all Servicing (and rectification work) is completed by an Authorised Honda Retailer or Authorised Honda Service Centre using Honda Genuine Parts and Pro Honda Oil; and
  • 4.4.4 you keep evidence (receipts or invoices) verifying compliance with 4.4.1 and 4.4.3, detailing Services performed and parts replaced. This record is also stored in the Honda Digital Service Record database by the Retailer or Service Centre, allowing verification of compliance needed to renew the Extended Warranty.

5. Extended Warranty Conditions and Exclusions

General Exclusions

5.1 The Extended Warranty does not cover any claims caused by, arising from, or in connection with:

  • Cars that have not fully complied with the Maintenance Schedule during the Standard or Extended Warranty Period.
  • Items typically replaced during routine servicing (e.g. spark plugs and plug leads, air/oil/fuel filters, brake pads). Timing belt/chain failures are excluded where those components were not replaced or adjusted per manufacturer specifications.
  • Commercial or business use (e.g. rental, transport, taxis).
  • Damage from repair or maintenance performed using methods not specified by Honda.
  • Defects due to abrasive or aggressive cleaning materials.
  • Damage from use in a race, rally, or other competitive event, or training for such events.
  • Defects due to abnormal use, mistreatment, neglect, or use by unqualified/inexperienced drivers.
  • Damage from operation outside methods stipulated in the Owner's Manual, or beyond Honda's specifications (e.g. maximum load, passenger capacity).
  • Damage from non-genuine Honda parts, lubricants, fluids, or unapproved accessories.
  • Damage to accessories, even if original and/or fitted after purchase or installed as standard.
  • Damage from modifications not approved by Honda (engine performance, body, suspension, electrical illumination, etc.).
  • Damage from fuel contamination, degradation, or improper fuelling.
  • Damage or deterioration due to the passage of time (natural fading, sheet peeling, stone chips, etc.).
  • Damage or deterioration due to cracks, breaks, frost, oxidation, or corrosion.
  • Damage from improper storage or transport.
  • Damage that does not inhibit the intended use of a component.
  • Defects attributable to work by unauthorised third parties, and costs to correct improper or faulty repair work.
  • Damage from unavoidable events (natural disasters, fire, collision, theft) and related secondary damage, including exposure to soot, smoke, chemical agents, bird droppings, seawater, sea breeze, salt and similar conditions.
  • Any Car with an altered, tampered, or removed identification number.
  • Any Car written off (any insurance total loss category), dismantled, rebuilt, salvaged, damaged by fire or water, exceeded mechanical limits, or with an odometer not reflecting actual mileage.
  • Components already covered by an extended factory warranty or recall campaign.
  • Mechanical breakdown or electrical failure caused by incorrect adjustment, improper installation, abuse, or misuse.
  • Damage caused by frost, inadequate anti-freeze, impact, accident, or negligence.
  • Damage from accident, road hazards, misuse, neglect, overloading, or abnormal use.
  • "Drive on" damage – damage from continued operation after you became aware of a fault and did not arrange repair.
  • Loss, damage, or failure occurring while the Car is outside the Geographical Limits detailed below.
  • Losses covered under any accidental damage or road risk insurance policy.

5.2 Costs, liabilities, or claims asserted by third parties are excluded.

Excluded Components

5.3 The following components are not covered by this Extended Warranty:

  • Broken, chipped, or scratched window glass.
  • Body and cosmetic components: bodywork, panels, paintwork, door handles, glass, interior and exterior trim, upholstery.
  • Clearing or cleaning of the fuel system (lines, filters, throttle bodies, fuel pumps), and any damage to covered components from incorrect or contaminated fuel.
  • Engine valve condition (burnt, sticking, or pitted) where attributable to wear and tear, lack of maintenance, or misuse.
  • Consumables and routine service items: airbags, 12V batteries, bulbs, LED lamps, wiper blades, wheel balancing/alignment, tyres, wiring/wiring looms.
  • Catalytic converters and gasoline particulate filters (GPF).
  • In-car entertainment, infotainment, traffic management/navigation systems, telephones, TVs, and associated equipment (factory-fitted or aftermarket).
  • Door strikers, hinges, and normal maintenance adjustments (including routine replacement items).
  • Weather strips and body seals.
  • Damage/repairs from water ingress (e.g. damaged or ineffective door, window or roof seals; doors/sunroofs left open; driving through flood water).
  • Air-conditioning recharging, unless part of a valid covered Repair.
  • Steering & suspension: front/rear knuckles, tie-rod ends, wheel bearings.
  • Braking & hydraulics: brake lines and pipes, gaskets, clamps.
  • Driveline: CV joint boots, half-shaft bearings.
  • Body hardware: seat frames and ancillaries; door locks and cables; tailgate locks and latch switches; hood latches and hood-open cables; petrol filler flap release; HV charge flap release.
  • Fuel & exhaust: fuel pipes (including high-pressure pipes); catalytic converters and GPF; oxygen sensors.
  • Cooling & fluids: thermostat, coolant hoses, ATF pipes.
  • Electrical & electronics: key fobs; parking sensors; wiring/wiring looms; audio units and centre displays.
  • Wipers & washers: wiper arms and washer pipework/jets.
  • Air-conditioning: condenser and pipes.
Geographic Limits

5.4 The Extended Warranty is valid, and can be claimed against, in the following markets, regardless of which of them the Car was originally purchased in. If Servicing is performed by an Authorised Honda Retailer or Authorised Honda Service Centre in one of these markets, your Car remains eligible for the Extended Warranty:

  • United Kingdom
  • Germany
  • France
  • Italy
  • Spain
  • Belgium
  • Luxembourg
  • Poland
  • Czech Republic
  • Hungary
  • Netherlands
  • Slovakia
  • Switzerland
  • Austria
  • Norway
  • Denmark
  • Sweden

5.5 To rely on the Extended Warranty in the European countries listed above, please follow these recommendations:

  • Have your Car checked at your Honda Authorised Retailer or Authorised Honda Service Centre before your trip.
  • Pay particular attention to periodic checks, as you may cover many miles at high speed with a heavier than normal load.
  • It is strongly advised that adequate travel insurance is obtained to cover unforeseen circumstances — consult your insurer or a motoring organisation.
  • Some European countries have legal requirements regarding certain "touring accessories" — check with your Retailer or Service Centre before travelling.
  • Take these terms with you; you will need to provide evidence that your Car is covered by warranty and that Services have been carried out.
  • While travelling abroad, we recommend that only warranty repairs of an emergency or safety-related nature are dealt with, with others referred to your Retailer or Service Centre on your return.
Expenses

5.6 Expenses incidental to an Extended Warranty claim are not covered, including:

  • Towing, communications, accommodation, meals, and other costs due to breakdown.
  • Any expense related to personal injury or accidental property damage.
  • Compensation for loss of time, commercial losses, or rental cost for a substitute Car during repair.

6. Extended Warranty Repair

6.1 Under the Extended Warranty, Honda reserves the right to decide the extent and method of any remedial repair.

6.2 All parts removed during an Extended Warranty repair become the property of Honda.

6.3 All parts replaced under the Extended Warranty are covered for the remainder of the Extended Warranty Period.

7. How to Make an Extended Warranty Claim

7.1 To make a claim, you will need to:

  • Let your Authorised Honda Retailer or Honda Service Centre know as soon as you notice a problem that might lead to a warranty claim, and book an appointment for inspection.
  • Bring your Warranty Certificate with you. If you don't have it, any Authorised Honda Retailer in the countries listed in Section 5.4 can provide a replacement copy.

8. The Authorised Honda Retailer or Honda Service Centre's Responsibilities

8.1 The Authorised Honda Retailer or Authorised Honda Service Centre shall:

  • Record Services as a Digital Service Record to activate the Extended Warranty and inform you once activated.
  • When performing an eligible Extended Warranty repair ("Repair"), restore the Car to proper working condition — where more than one reasonable repair method exists, they may select the one that is technically appropriate and cost-effective, provided it does not compromise safety, reliability, or performance.
  • Use Honda Genuine Parts and Pro Honda Oil in all Services or Repairs.
  • Ensure Servicing or Repairs are completed to the standards specified by Honda.
  • Undertake any Repairs at no cost to you.

9. Cancelling Your Extended Warranty

9.1 You do not need to notify us if you wish to cancel your Extended Warranty — you can simply choose not to use it.

10. Transferring Your Rights to Someone Else

10.1 Subject to a new owner complying with these terms, this Extended Warranty shall transfer to a person who has acquired your Car. We may require the new owner to provide reasonable evidence that they now own the Car.

11. Our Responsibility for Loss or Damage Suffered by You

11.1 We are responsible for losses you suffer caused by us breaking this contract (including where caused by the Authorised Honda Retailer or Authorised Honda Service Centre performing services under the Extended Warranty), unless the loss is:

  • Unexpected. We are responsible for loss or damage that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill, but not for loss that is not foreseeable.
  • Avoidable. Something you could have avoided by taking reasonable action.
  • A business loss. This Extended Warranty is provided for domestic and private customers only. If used for commercial, business, or re-sale purposes, we have no liability for loss of profit, loss of business, business interruption, or loss of business opportunity.

11.2 We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or that of our employees, agents (including Authorised Honda Retailers or Authorised Honda Service Centres), or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to performing services under the Extended Warranty.

12. How We Will Use Your Personal Information

12.1 Please see our Privacy Policy above for information on our use and retention of your personal information and your data protection rights.

13. General

13.1 This contract is between you and us (other than someone you sold the Car to, per Section 10). Nobody else can enforce it, and neither party needs anybody else to sign off on ending or changing it.

13.2 We may transfer our rights and obligations under these terms to another organisation, without affecting your rights or our obligations.

13.3 Each part of these terms operates separately. If any court or authority decides part is unlawful or unenforceable, the remaining sections continue to apply.

13.4 Even if we delay enforcing this contract, we can still enforce it later.

13.5 These terms are governed by English law. You will also benefit from any mandatory provisions of the law of your country of residence, which are unaffected by this section.

13.6 You can go to court:

  • If you are in England, Wales, Scotland, or Northern Ireland, you may bring claims against us in the courts of your home jurisdiction, in addition to the English courts.
  • If you live outside the United Kingdom, you may bring claims against us in the courts of the country where you live.
  • We may bring claims against you in the courts of the country where you live, or in the English courts.

14. Complaints

14.1 For complaints relating to the Extended Warranty, please contact your Authorised Honda Service Centre or Honda Retailer in the first instance.

14.2 If they are unable to resolve your concern, you can contact Honda Customer Support:

Honda Customer Support
Honda Motor Europe Limited (HME-UK)
Cain Road, Bracknell, Berkshire RG12 1HL
Telephone: 0345 200 8000
8:00 AM–6:00 PM Monday to Friday, 9:00 AM–5:00 PM Saturdays
Email: customer.serviceuk@honda-eu.com

14.3 Should you remain dissatisfied, you can contact:

The Motor Ombudsman
71 Great Peter Street, London SW1P 2BN

14.4 If you are dissatisfied with the outcome of a complaint to Honda, the options available to you depend on the country in which you are based:

Customers who purchased their Car in the United Kingdom may:

  • Refer their complaint to Motor Codes Ltd, a CTSI-certified Alternative Dispute Resolution (ADR) provider Honda is prepared to engage with — see www.motorcodes.co.uk; or
  • Contact the Motor Ombudsman, which provides free impartial information, at www.themotorombudsman.org or by calling 0345 241 3008 (charged at standard 01/02 rates, usually included in inclusive call packages).

Customers who purchased their Car outside the United Kingdom may contact their local consumer protection authority or Alternative Dispute Resolution body for information about the complaint and dispute resolution options available in their country.