The voice of our customers, real feedbacks passed to our business partners, independently gathered and verified.
"This is the 2nd new car I have purchased from Brown Brothers, and I have been totally satisfied with the experience. I had been contacted by ROBERT BROWN, following a conversation I had earlier in the year about possibly changing my car at the end of year 5 or 6 ( May 19 or 20). He came up with an offer specifically to suit me which I was v happy with. All staff most helpful and courteous. No sales pressure applied - purely willingness to discuss, answer any of my questions and advise if invited. Having been satisfied 5 years ago with that and subsequent servicing, I had no hesitation in pruchasing again from Brown Brothers, and was certainly not disappointed!havin"
"Sales person welcomed us very warmly. Listened carefully to our requests and answered questions about model and offers available. Offered a test drive. Carefully explained the financial details and paper work involved. Provided copies of all the paper work. After purchase, 'phoned to ask if we were happy with the car and all was working well. Dealership at all times professional, polite and knowledgeable."
"Staff are very friendly and helpful. Answered all my questions, very patient when probably making silly statements or basic questions. Advised to go in any time if I need any help or advice regarding my new car. Have used Honda dealership (Brown Brothers, Peebles) for many years and have always been happy with their service and advice."
"The salesman, ALEX, was very friendly (able to put us at ease immediately - offering us coffee and enquiring of us how our journey was from Edinburgh to Peebles -, helpful, knowledgeable, informative and, above all very approachable - able to answer all questions we had about the new car. It was also re-assuring to get a phone call from him to confirm that we would arrive on time to discuss the purchase of the car and, days after we bought it, he phoned to make sure everything was all right with it - immaculate service!!"
"DAVID LINDSAY was our excellent salesman and he was very proficient in explaining all aspects of the car before, during and after our test drives. My wife was very impressed with the way he included her in describing all aspects of the procedures. Many times in other garages the salesman has focused entirely on me and ignored he - much to her annoyance. MR LINDSAY is a young man who has a very pleasant and outgoing manner and he was attentive to our needs. He is an excellent addition to Brown Brothers staff. This is our fourth car from Brown Brothers which provides exceptional service to their customers."
"We have been a Honda customer for over 27years and a Brown Bros customer for 10 years. The friendly, efficient, trustworthy service from Brown Brothers Is exceptional. We would be hard pushed to go anywhere else. They make you feel valued and nothing whatsoever is a problem - help is always available at the end of the phone. No question is ever deemed silly. We would definitely recommend Brown Bros as we would Honda."
"ALEX was a patient and efficient salesman as we are elderly drivers changing from manual to automatic .He took time to explain and very willing to show new features on test drive. We were very satisfied."
"The whole buying experience at Brown Brothers is wonderful. I've used them for years and will continue to in the future. The staff are so friendly and make you feel relaxed. Always told to pop by for a blether when I'm down in Peebles. The staff treat you as a person rather than a customer. There are complimentary drinks and biscuits on offer and a games console to keep the kids amused. They are always on hand to help and make sure all is well."
"ALEX BRETT went out of his way to show me all the new features of the car, but at no point did I feel pressured by him to make a sale. That is the hallmark of Brown Brothers - they are totally professional - now led by ROBERT BROWN - and they just make the whole experience so enjoyable."
"This is the fourth new car we have purchased from Brown Brothers and would not consider another garage. Their customer service is unbelievable with very courteous staff. We cannot praise Salesman, ALEX BRETT enough for his interpersonal skills with no pressure."
"Brown Brothers made the whole experience seamless. I was guided through the process and everything was thoroughly explained, but never felt under any pressure to conclude a sale. The staff are all very helpful and friendly and took time to make sure that I was happy with everything before anything was signed. Delighted"
"The salesman who I dealt with treated me in a respectful and friendly manner and was not pushy or intimidating in our dealings. I have experienced sales people in car showrooms in the past who have put me off completely from ever returning to their dealership but I had no such problems with ALEX in Brown Brothers."
"DAVID LINDSAY was so helpful in explaining all the features of my new car and was very professional and very friendly at the same time. He took the trouble to deliver the car personally to our home which I appreciated so much and I know I can contact him if I experience any problems in the future."
"The process was simple and quick. MATT O'Sullivan was very professional, helpful and informative at all stages in the process. It was a pleasant buying experience."
"Excellent and knowledgeable staff. They had fantastic product knowledge and the attention to detail was amazing. At no time did I feel pressured, they took into account my needs and I actually felt listened to. Overall a great experience."
"This was my third vehicle from Brown Brothers. Not only are the local I have always found them very helpful. On each purchase everything was clearly explained and over the years if I have had any issues they have been helpful in resolving them."
"This was my second car from brown brothers and from IAIN SUTHERLAND. He made it as stress free as ever I have to pass 3 Honda garages to get to brown brothers and I would not go past Brown Brothers or IAIN. Great service and the wine and flowers are a very nice touch."
"I have dealt with Brown Brothers for 30+ years and in that time have found them a pleasure to do business with, from the friendly welcome on entering the premises, the knowledge of the staff, the fair trade ins and excellent after sales."
"We have bought a number of new Honda from Brown Brothers over the last few years. Not only are we highly satisfied with the sales people because they never try to force you into buying a car but we know the aftercare service is top class too. The Service Department are very competent in their jobs, friendly and take a personal interest in providing us with as stress free a time as possible with everything from a smile to a cup of coffee to a courtesy car if necessary."
"DAVID LINDSAY was the person we dealt with and he was extremely helpful. He explained everything perfectly and gave us his business card in case we had any further questions. We are delighted with our car and DAVID’s efficient and pleasant manner made everything very special. He had all the paperwork ready and covered every detail and gave us copies for our own file. Any questions we asked were answered to our satisfaction."
"We were first offered the new CR-V as a courtesy car to allow us to test drive it. ALEX BRETT ensured that I was comfortable with the differences between my current CR-V and the new one - no hard sale as the car speaks for itself. On our return, I was asked how I had found the experience and I immediately put in an order for a new CR-V"
"Purchased Jazz cars for quite a long time now at Brown Bros. staff very attentive and nothing is a bother Remember they are dealing with a Reclyced Teenager."
"My initial enquiry and subsequent purchase and delivery was dealt with entirely by MATT O'Sullivan. He is undoubtedly a valued asset to Brown Brothers and could not have been more helpful throughout the entire process. I can honestly say that this is the first time I have bought a car & felt satisfied that I had been dealt with fairly."
"very helpful and courteous sales person with good knowledge of the vehicle I was interested in."
"Very good trade in price for old car and very happy with service and attention to detail the sales manager and salesman gave Will definitely recommend them"
"Excellent service and very helpful on buying new . Paper work was seamless and happy with everything in buying my new car.everything was shown on screen."
"Straight forward , no hassle. All questions answered without delay."
"Very good experiance and the salesman ALEX BRETT was most helpful, especially with all the paperwork and showing me all the workings of the new car etc."
"ALEX BRETT was very helpful and a very nice chap. I did thank him personally for his help in buying my new car."
"The guys at Brown Brothers are the best. I wouldn't go anywhere else. No pressure, very knowledgeable and honest."
"As stated before, ALEX BRETT, the salesmen who dealt with us. A true gentleman who could not do enough to make us feel welcome and was not in any way wanting to rush us at all. Even waving to us as we drove the new car away and reminding us that any time we are in Peebles to drop in at Brown Brothers for a coffee and a blether!!"
"Very friendly team to deal with. Able to discuss all aspects of purchasing a new car and would recommend Brown Bros to all."
"Very straight forward in all respects. Brown Brothers made every effort to satisfy our requirements. Given courtesy car for period before new car was ready because our previous car needed new road fund tax cover for June. Changes in new car fully explained and demonstrated as we had 2015 1.3 si jazz model."
"We have bought several new cars from this dealership so that tells its own story. They are always helpful and trustworthy. We didn't have a test drive because we were familiar with the model of car."
"MATT was fantastic start to finish. We saw an advertisement on CarWow that took my eye. There was no catch and MATT was able to work around my needs. Delighted with both car and service received"
"MATT O'Sullivan. Throughout the entire process from start to finish was extremely helpful and informative, making it a very pleasant buying experience."
"I was looked after, without being chased. I was supported with kind words while waiting on my driving licence being returned (health reasons) and shown respect and kindness."
"We have bought thee cars at Brown brothers , ALEX was very helpful and fair in negotiations , we both won ."
"Great garage to deal with. Very friendly and no hassle . Will always use Brown Brothers."
"Easy stress free.No pressure."
"Outstanding. Have known the Sales Manager for years. Nothing is too much trouble kept me advised of progress prior to purchase. Picking up car was easy as completing the paperwork. lovely surprise of flowers and wine as thank you for purchasing me car. First time purchasing from Brown Brothers as had a terrible experience from another Honda dealer. Cannot fault Brown BRothers at all superb in every way"
"ALEC BRETT who talked us through buying the new car."
"ALEX BRETT I have already explained why."
"IAIN SUTHERLAND again made us feel welcome and one of the reasons for a second purchase of a car from Brown Brothers. A credit to the company and to Honda"
"As I have already noted, DAVID LINDSAY was excellent ."
"DAVID LINDSAY as previously mentioned."
"The buying experience at Brown Brothers Honda is always brilliant. Both buying and servicing! Since I moved to Peebles around 25 years ago I have bought at least 25 Hondas ( I have my wife and six children who all drive Hondas from Browns!) The reason we buy from Browns is the total buying and running experience. Servic is key for me"
"No problem in securing purchase of vehicle. Happy with car in its initial usage. One question would be why can't the wing mirrors open and close automatically when you unlock or lock the car ?"
"Over the past 30 yearsI have bought numerous cars from Brown Brothers both new and used Woukd not consider going anywhere else"
"I've bought from Browns in the past; they're very supportive."
"THE BEST PLACE TO BUY A CAR."